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Your privacy

Our Privacy Policy
We are VitOrtho UK Ltd, we are the owners of this website www.vitortho.co.uk and this Privacy Policy applies to this website.
VitOrtho is committed to protecting your personal information.
Our Privacy Policy contains important information about what personal details we collect; what we do with that information; who we may share it with and why; and your choices and rights when it comes to the personal information you have given us.

We may need to make changes to our Privacy Policy; so please check our website for updates from time to time. If there are important changes we will contact you to let you know.
This version of our Privacy Policy was last updated 10th May 2018

How to contact us
If you have any questions about our Privacy Policy or the information we collect or use about you, please contact;
General Manager
VitOrtho UK Ltd
Unit L, The Aquarius Centre, Waterwells Business Park
Quedgeley, Gloucestershire
Email: info@vitortho.co.uk

Information we collect and use
You are free to browse our website without disclosing any personal information to us.
When you access the site, or contact us, or register with us we may collect and use the following:

  • Information about who you are e.g. your title, first and last name, your billing address, delivery address, your company details (if appropriate) and contact information such as your telephone number and email address;
  • If you are a Health Professional your professional associations, practitioner certificate and or qualifications and specific areas of interest and where you studied.
  • Information about your visits to our websites and other contact with us e.g phone calls, emails / letters, we may monitor these for the purposes of quality control and to improve the service we offer.
  •  The technical data we collect includes the internet protocol (IP) address used to connect your computer to the internet, your login information to our site, browser and operating system details, the Uniform Resource Locator (URL) details, products you viewed or searched for, webpage interaction information, browsing methods and any phone number or email address you use to contact us.
  • Information that is automatically collected e.g. via cookies when you visit our website
  • Information about you that we may receive from other sources. We work closely with business partners (including, for example, those providing payment services) and we may receive information about you from them.

What are cookies?
A cookie is a small file – it’s saved onto your computer or other device when you visit our website.
Cookies store small pieces of information. For example - they will remember you've visited our website or performed a certain action.
We use cookies to help us improve your experience when you visit our website. For example, a cookie might store information so you don't have to keep entering it.
Cookies also let us know which pages of our website you visited; they help us develop and market our products and services. They also help us track sales.

Where we collect your information from
We may collect your personal information directly from you, from a variety of sources, including:

  • phone conversations with us
  • emails or letters you send to us
  • participating in research surveys to help us understand you better and improve our products
  • from using our website

What we collect and use your information for

We take your privacy seriously and we will only ever collect and use information which is personal to you where it is necessary, fair and lawful to do so. We will collect and use your information only where:

  • you have given us your permission [consent] to send you information about products and services offered by VitOrtho UK Ltd and associated parent and sister companies and selected third parties we have chosen to work with which we believe may be of interest and benefit to you.
  • it’s necessary for us to meet our legal or regulatory obligations or for the detection and prevention of fraud.


  • To improve our products, services and website
  • To provide you with information, products or services that you request from us, and which we feel may interest you where you have asked or consented to be contacted for such purposes;
  • To carry out our obligations arising from any contracts entered into between you and us;
  • To allow you to participate in interactive features of our service, when you choose to do so;
  • To notify you about changes to our products and services;
  • For our own market research purposes (for example to invite you to provide us with feedback on our products and services);
  • To administer our site and for internal operations including trouble-shooting, security purposes, data analysis, testing and statistical survey purposes.
  • If you do not want us to use your personal or company contact data for our marketing purposes or to send you details about special offers, third parties or other information which we think may be of interest to you, please contact us or tick the relevant box when we collect your data.

If you do not wish us to collect and use your personal information in these ways, it may mean that we will be unable to provide you with our products or services.

Who we may share your information with:

  • We may share your information with third parties
  • These third parties include: parent and or sister companies to VitOrtho UK Ltd
  • We are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to enforce our terms and conditions, or to protect our rights and property or our safety and that of our customers and third parties. This includes exchanging information with other organisations for the purposes of fraud protection and credit risk reduction.
  • If VitOrtho UK Ltd is involved in a sale or purchase of a business we may need to share personal data about our customers to the buyer or seller.

Where your information is processed

All of your information is processed in the UK and Holland only.

How we protect your information

We take information and system security very seriously and we strive to comply with our obligations at all times. Any personal information which is collected, recorded or used in any way, whether on paper, online or any other media, will have appropriate safeguards applied in line with our data protection obligations.
Our website is in compliance with PCI vulnerability standards in order to create as secure an environment as possible for users.

How long we keep your information

We will keep your personal information where it is necessary to provide you with our products while you are a customer.

We may also keep your information after this period for the purposes of sending you newsletters and marketing relating to our products.

Third party websites

Users may find advertising or other content on our website that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our site, is subject to that website's own terms and policies.

Your individual rights:

  • You have a right to receive clear and easy to understand information on what personal information we have, why and who we share it with – we do this in our Privacy Policy.
  • You have the right of access to your personal information in accordance with the Data Protection Act1998. If you wish to receive a copy of the personal information we hold on you, please contact us at the postal or email address above.
  • If your personal information is inaccurate or incomplete, you can request that it is corrected.
  • You can ask for your information to be deleted or removed if there is not a compelling reason for VitOrtho UK Ltd to continue to have it.
  • You can ask that we don’t use your personal information for our own direct marketing purposes. To do this tick the appropriate box on the website when registering or by contacting us, via the ‘Contact us’ page on the website.

We will always strive to collect, use and safeguard your personal information in line with data protection laws. If you do not believe we have handled your information as set out in our Privacy Policy, please use our ‘Contact us’ page on our website.


Information security policy

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland.

Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range of secure methods such as fraud screening, IP address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.